Healthelink - Accessing your child's record

Brief News

28th September 2009

There is a scheduled outage for Tuesday 29th September 2009 at 18:00-19:00PM. Users of Healthelink will not be able to log in during this time.

21st July 2009

80,000 individuals have now been enrolled into Healthelink.

8th April 2009

70,000 individuals have now been enrolled into Healthelink.

Previous | Next

Quicklinks

Accessing your child's record

If you are a parent or legal guardian of a child who is enrolled in Healthelink, getting computer access to their record is easy! Just follow our three step guide...

	Complete the Request for Parental Access to Child's Record Form (the blue form) you received when your child was enrolled.
	Take the completed form to an Australia Post Office along with the necessary evidence of identity documents.
	We will mail you out your username and password as soon as we receive your form back from the Post Office.

IMPORTANT NOTE: Not all of your child's health care providers will necessarily look at their record. So if you have added something to your child's Healthelink record that you want their health care provider to be aware of, you must tell them at their next visit.

Below is more information on getting access to your child's record...

Where can I get my Request for Parental Access to Child's Record Form processed?

Only a selected number of post offices can process the Request for Parental Access to Child's Record Form. These are the majority of Post Offices in and around the pilot postcodes. A list of these post offices can be seen by clicking on the link below:

Post Offices (11K)

I don't have a Request for Parental Access to Child's Record Form

You should have been sent a Request for Parental Access form when your child was first enrolled into Healthelink. If you have not received one, you can either:

Contact us and we'll mail you one out, or
Download a copy here - Request for Parental Access to Child's Record Form (138K) This needs to be printed out double sided

If you decide to get online access you can:

	Review a summary of your child's health information (this is the same information that their health care providers can view)
	enter additional information
	see a list of health care providers who have viewed their record

Proof of Identity

To ensure that we give access to the right person, we need proof of your identity, your child's identity and also proof of your relationship with your child.

To prove your identity, you must present at least two original documents from the table below that adds up to 100 points.

Only one identity document worth 70 points can be used.

An Australian full birth certificate showing parental details, or a current photo birth card issued by the NSW Registry of Births Deaths & Marriages Or an overseas birth certificate showing parental details, provided a passport or an official Australian travel document is also shown	70 points
A current Australian passport or one that expired within the last two years Or a current overseas passport	70 points
An Australian naturalisation or citizenship document or immigration papers issued by the Commonwealth Department of Immigration and Citizenship	70 points
A NSW photo driver’s licence issued by the Roads and Traffic Authority that expired no more than two years ago Or a current photo driver’s licence from another Australian state or territory or one that expired within the last two years	40 points
A current photo identity card for NSW Police Force officers or Australian Defence Force members, excluding civilian staff or family Or a current consular photo identity card issued by the Department of Foreign Affairs and Trade Or a current NSW Photo Card issued by the Roads and Traffic Authority or one that expired within the last two years	25 points
A current Medicare card, Pensioner Concession card, Department of Veterans’ Affairs entitlement card or any other current entitlement card issued by the Commonwealth Government	25 points
A current credit card that shows your name, or an account card from a bank, building society or credit union, or a passbook or account statement up to one year old	25 points
A telephone, gas or electricity bill up to one year old Or a water rates, council rates or land valuation notice up to two years old	25 points
A current student identity card Or a certificate or statement of enrolment up to two years old from an educational institution	25 points

To prove your child's identity, you must bring along one of these documents to the Post Office:

Birth certificate	100 points
Passport	100 points
Citizenship Certificate	100 points

The following documents are accepted to prove your relationship to your child:

Birth certificate

Court order